FAQ

PRODUCT

 

• How long does the SoftySound™ battery last?

• With just 2 hours of charging, it lasts up to 12 consecutive hours.
  So enjoy a deeper and more relaxing sleep without worrying about anything 😴
  They charge using a USB cable (charger included with your order)

 

• Do SoftySound™ have good sound quality?

• Absolutely! They feature excellent sound quality, and without the hassle of being embedded in your ears like regular headphones.
  They are great for sleeping and sports.

 

• Can they be used for sports?

• In general, SoftySound™ are more than just a device for sleeping! Use them in your daily activities to improve your health and performance! Both mental and physical!

 

• Is the sound annoying for people around?

• Not at all, you can sleep or use them quietly without worrying about disturbing your partner.

 

• How do I connect them to my phone?

• Very easy! You can connect it to any Bluetooth device like your phone / tablet and laptop. Make sure your device is charged and turned on. Press the play button for 5 seconds and you will see the lights start to blink. Once this happens, open the desired device you want to connect to in the Bluetooth menu and you're ready!

 

• How do I charge my SoftySound Band™?

• There is a charging port on the front that you can plug in and charge easily. Each order comes with a charging cable.

 

• Can I wash my SoftySound Band™?

• Yes! The best part is that the headphones are completely removable. Just take them out very easily, and you can put the tape in the washing machine, put the devices back when it's dry!

 

• Will it be my size?
• Yes! The SoftySound Band™ is made with elastic fabric that adapts to the shape of your head.

 

MY ORDER

 

• How can I cancel my order?

• We can only cancel orders that have not yet been processed for shipping. If you want to cancel your order, please contact customer service at softysoundclientes@gmail.com

  If your order has already been shipped, you can return it to us unopened and we will issue a full refund once we receive the package.

 

• How can I modify an order I have already placed?

• We can only change orders that have not yet been processed for shipping.

  To make changes to the order, contact support by submitting your request through the "contact us" form or by emailing softysoundclientes@gmail.com

 

• How can I track my order?

  • Once your order has been shipped, you will receive an email and/or text notification with the order details. You can track the shipment with the tracking code provided on our "order tracking" page.

 

SHIPPING

 

• How much does shipping cost?

• Shipping is completely free for ALL orders.

 

• How long does it take for my order to arrive?

• We process and ship your order within the first 24-72 hours once the purchase is made.
  The most common is that you receive your package within 10 to 12 business days depending on your location and the current situation.
  
  When the order leaves our warehouses, you will receive a tracking code, which you can use to know at all times where your order is and schedule delivery.

 

• Which areas do you ship to?

• Worldwide!

 

EXCHANGES AND RETURNS

• Can I return my product?

• Yes, you can return the product free of charge and without questions if it doesn't meet your expectations. Additionally, you are covered by a 2-year warranty; you can find all the information here.

 

• How can I return my product?

• To initiate a return, write to us at softysoundclientes@gmail.com or through the returns form.

 

WARRANTY

• How long is the warranty for my product?

• If the product is defective or malfunctions within the first 2 years from receiving it, you can claim the warranty. In this case, it will be repaired or replaced with a new one.

 

• What does the warranty cover?

• You can find all the information about our warranty here.

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